Shipping Policy

Q1:Should i pay import tax？That depends on where you are based and what you buy.

The First Situation:

Usually you don't need to pay customs duties if the item you bought isn't cinema lens or your address is USA.

In the U.S.,you do not need pay import tax because the declared value of good we will fill in will lower than the Customs charge standard.

The Second Situation:

In Europe or other countries, and the item you bought is cinema lens, we would reduce the declared value of each item as much as we can,so you only need to pay a few fees or 0 fee.

Q2:What shipping ways will you use? And how long will it take?

A2: The shipping way is optional,and i list two options of shipping cost and delivery time scale for you as below for reference,

Option                                 Shipping Costs                   Delivery Time Scale 

Standard shipping                  0                                        15-30 days

DHL/FedEx                             $30                 5-12 working days

Q3: Where will these products be shipped from?

A3: Most of products will be shipped from China, for a little amount of products which will be shipped from Europe&US warehouse.

Refund&Return

Cancellation:

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

•  Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at marketing@mkgrip.com.Please contact our Customer service at marketing@mkgrip.com. to get the return address.

Return:

We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product. Also,we have right to reject a request of return if the buyers have bad intentions.  We don't accept a return if there is no quality problem with the product after 7 days of receipt.

• Returns (if applicable)，customers send back it to our factory in China

• Please use DHL/FedEx shipping method to send back the lens and provide us the tracking number and a photo of this parcel after you send it out.

• We would appreciate if you could fill in the low declaration value.
  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from ulanzi.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

 Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number. We refer to this information as “Order Information”.

 When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally,

We use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

 Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at sales@voking86.com